So this week ever call center i could call i think i have called.
I spent about an hour on
Friday night to save $15 and to get my free showtime back on after it got cut off last week with
directvSunday i call back to
directv because my cable box kept resetting
every time i turned it back on. It takes over 6
mins. to re set so that was really annoying.
We have
DSL Internet and it is the worst
Internet ever.... it cuts out all of the time. So i call the
att people about the
Internet and of course they say it is a wireless issue and not their issue. so no help there
Monday i call to switch
Liz's cell phone over to my account. I have tried doing this since before the wedding. so this was like my 5
th call and it finally get it all done (after an hour). Well i go online to look at the account and
att transferred someone
elses number to my account. So i call back and they
couldn't understand why i was mad or what was wrong. So i put the hammer down and made it very clear that i
wasn't happy and i needed this resolved. So i get put on hold and
transferred around and i finally get to someone. So i had to wait as they call the number that they put on my account and get that guy to verify that he
wasn't me or something and then i had to re do the whole thing i did 4 hours earlier. HEAD ACHE!!!! i ask the lady what she is going to do for me to make me happy and she goes i will wave the $18 transfer fee. gee thanks... since it was waved the 1st time i called 4 hours ago. i ask for a new phone discount and she is no help. so i just tell her that she
obviously doesn't want to make me happy or care about my time so just do what you have to do and get this call over with.
so you think that is all that has happened.... WRONG
i have a small loan on my car and i go to make a payment on it and i get locked out of that account because i failed a security question. so i have to go dig up the debit card they sent me and find 10 different numbers to get into that bank to make my car payment.
next on the list of call centers.... Bank of
America.... they wont let me log into my account without changing my password and log in. so i go to do it and follow all of the rules they set for the password and log in. it would not work. so i click to chat with someone to help me. he gives me like five different temp passwords and none of them work, so now i have to go into a branch or call another 1800 number to get it fixed. if you are like me i try to have one log in and one password for everything but now i have like 20 because of all the banks and sites i deal with. I also do everything online and not being able to log in causes a huge problem.
sorry to vent but i have spent over 6 hours since
Friday night with call/chat centers. what else can go wrong this week.
oh ya i took a picture of Liz on her first day of school so i will try to post it for you guys later....